Brands face a number of challenges as they strive to provide the products and services that their customers most desire. Customers, on the other hand, are more likely to recall how a company handles a difficult situation than what triggered the initial problem.
You’ll have to deal with consumer complaints no matter what business you’re in. Let’s say you have a LG microwave; over a period of time, it will start giving some or the issue. As a result, they will need to contact LG customer care to make a complaint. However, because of the long IVR lines and waiting, this could be the start of a new issue on how to reach an LG customer care representative.
So, what are some of the most common customer service issues, as well as their solutions? The solutions can help brands in providing exceptional customer service as well as transforming an unhappy customer into a happy one.
1.Response time is slow
Nobody enjoys being put on hold. Customers like to go to a brand that provide better customer service and doesn’t waste their time. Therefore, cutting down on hold times should be a top focus. We present to you India’s First Accumulator Platform: OneDios, to ease the challenges associated with obtaining basic Customer Care services. You don’t need to waste time looking for LG customer care; simply file a complaint or request a call back. The app lets you raise a service call in less than 60 seconds.
If you’ve invested in automation and robotics, it may be enticing to computerize all of your sales and marketing tasks to save time and resources, but you shouldn’t. Automation will never be able to fully replace that human touch. Furthermore, various clients prefer different communication methods.
3. Not listening properly
Train your customer care staff strong listening skills to try and retain customers. Make absolutely sure they’re paying close attention to the customer, understanding their issue, and coming up with a solution. Motivate them to drop their scripts and engage with the customer rather. Customers’ satisfaction can be increased by empathic communication and active listening.
4. Customer care agents who are incompetent
When customers contact a brand, either they are facing some issue or want to know about the product or service. Having inexperienced or untrained employees might completely ruin their experience. Such representatives hinder the delivery of excellent customer service.
Companies may identify the knowledge and skills they want their staff to have by providing regular training and development. To boost efficiency, training programmes can train customer care rep with new skills or provide updates on old ones. OneDios offers you the highest-quality services from well-trained personnel directly from the brand.
5. Transferring calls Indefinitely
Several clients are dissatisfied by the customer service representatives’ constant transferring of calls from one agent to another. It is better to handle any issue a client is facing on the first call rather than forwarding them to various departments. When a support team moves a customer to other divisions in the hopes of finding someone who can fix their issue, they frequently repeat their complaint, which can be annoying. Gathering as much information as possible about the customer’s problem and finding an answer is a wonderful strategy to resolve continuous transferring.
6. Poor after-sales service
When it comes to most companies, once the sales are closed, it’s the end of the line. They don’t seem to care about the customer’s product experience or service, such as whether or not they have had any issues with it. If you abandon your consumers after the sale, you’re creating a serious customer service issue. Make your consumers feel special by reaching out to them after the sale and offering assistance if you find a problem. OneDios offers you best after-sales support, Annual Maintenance Contracts, and extended warranties to give complete coverage for your appliances and products.